Referral program

OVERVIEW

In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service. In order to achieve this, it is important to ask yourself some questions:

  • Do you or your staff have the right skill sets to deliver exceptional customer service?
  • Currently, how do you improve your Customer Service Skills and approaches?
  • Do you strive to continuously improve your customer service?
  • Do you listen to your customers and their needs?
  • Do you currently listen effectively to uncover the customer’s true needs?
  • Are internal customers understood and prioritized?

This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service.

OUTCOMES

  • Explain what customer service means in relation to internal & external customers
  • Recognize how one’s attitude affects service standards
  • Master ways to develop & maintain a positive, customer-focused, attitude
  • Develop needs analysis techniques to better address customer needs
  • Apply outstanding customer service techniques to generate return business
  • Practice techniques for developing goodwill through in-person customer service
  • Formulate take away techniques for service excellence over the phone
  • Gain insight into connecting with customers online
  • Master techniques for dealing with difficult customers
  • Acquire tools for recovering difficult customers

COURSE OUTLINE

  • Introduction to Customer Service
  • Customer Service: Communication Skills
  • Customer Analysis: Knowing your Customer
  • Calming Upset Customers
  • Telephone Customer Service
  • Internet Customer Skills
  • Time Management Strategies
  • Stress Management Strategies

Course Curriculum

Excellent Customer Service Details 00:00:00

Course Reviews

5

5
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  1. The title is about excellent customer service delivery in tearms of services been render to their prospect. A customer service is where by an organization play a vital role in making surch the customer is wel or when the organanization is able to gave the customersatisfaction in making the customwe isokey with the best service render to him,aslo a customer must have a good alttiude in dealing with is prospectg yhe customer, , like way of communication , must been well attentives to details of the customer.again the customer service person must bbeen asolution provider to his clints 0r the customer , must be respecyfull and 0penner to the customer in the service of the busness . again must show appreciation to his ciustomer .

    5

    Customer service play a major role in any organization, they are the people who always meet the customer first. The customer ser4vicer have a better knowledge of the company product and understand how to communicate to the customer better, Again the customer service must have a good attiude and a positive mind site in dealing with a customer by a win and win negotiator, must provide solution to problem of your customer

TAKE THIS COURSE
  • 49,250.00 5,000.00
  • 180 Days
  • Course Certificate
33 STUDENTS ENROLLED

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